Guest Services - Essential Skills for the Workplace 2024-2025
Overview
The Guest Services Essential Skills for the Workplace program is Education and Training Incentive (ETI) eligible.
The Guest Services Essential Skills for the Workplace will include the following content:
- 9 Skills for Success curriculum as according to the Government of Canada. The Skills for Success will be tailored to the Guest Services/Hospitality industry. Students will cover the following:
- Communication
- Numeracy
- Writing
- Adaptability
- Collaboration
- Digital
- Reading
- Problem Solving
- Creativity & Innovation
- Elements of the Adult Basic Education curriculum including:
- Communications
- Math
- Personal Development – with an emphasis on work readiness
- Emerit Work Readiness Credential – Micro-certificate through Tourism Saskatchewan and Tourism HR Canada covering the following:
- Workplace Essentials
- Modules include:
- The Canadian Workplace
- Communicating on the Job
- Professionalism
- Meeting Employer Expectations
- Building Positive Workplace Relationships
- Being a Customer Service Star
- Thinking Skills
- Taking Initiative
- Managing Challenges in the Tourism Workplace
- Adaptability
- Canadian Tourism Sector
- Starting Your Career
- Sustainability
- Balancing our Work and Life
- Health and Safety
- Time Management
- Working with numbers and Money
- Working with Information and Technology Security
- Front Desk Agent
- Modules include:
- Orientation
- Guest Services
- Sales
- Reservations
- Arrivals
- Departures
- Administrative Procedures
- Financial Transactions
- Security
- Safety
- Related micro-learning modules:
- Vocabulary Builder: Arrivals & Departures
- Vocabulary Builder: Reservations
- Online Training through Tourism Saskatchewan (must be done through the classroom) in:
- Service Best
- Techniques for providing good customer service and exceeding expectations
- Skills for handling difficult situations with customers
- Confidence in their role as service professionals
- Frontline Sales Essentials
- Frontline Sales and its Role in Your Organization’s Success
- Effective Communication with Customers
- Providing Product Knowledge in Customer Interactions
- Customer-Focused Selling
- Handling Customer Objections
- Building Long-Term Customer Relationships
- Safety Tickets (in-person):
- First Aid/CPR “C” with AED
- WHMIS
- Two-week unpaid work experience at a local hotel.
Frontier Mall Learning Centre North Battleford
Feb 24th, 2025 - Jun 20th, 2025 Full-time
Weekdays : 09:00am to 03:30pm
Books: $25.00 (subject to change)
Other: $100.00 Optional Chromebook Fee
Admission Requirements
To be eligible for Adult Basic Education including Guest Services Essential Skills for the Workplace, all applicants must be:
• Saskatchewan Resident or Permanent Resident; and
• 18 years of age and out of school for one year; or
• 19 years of age.
This program is focused on working as a front desk agent, so a satisfactory criminal record check with vulnerable sector check will be required.