Office Administration is a one-year certificate program that provides knowledge and skill development related to the business office environment. This program will have an emphasis on computer applications. Instruction will include projects that will give you a hands-on understanding of the demands and rewards of work in an office setting.
Applicants who do not possess the academic qualifications for a program may be admitted if evidence of probable success can be established through a special admission assessment. Interested individuals should still apply. Applicants are automatically considered for special admission.
You will prepare payroll records, record accounting functions for a merchandising business and record transactions in special journals and subsidiary ledgers. You will also perform banking and petty cash functions.
You will apply grammatical rules and principles in preparation for writing routine business correspondence.
The course will provide opportunities for you to develop important skills used to facilitate effective interpersonal communication in the workplace. Your studies will focus on the development of active listening skills, conflict resolution strategies, verbal skills, and problem-solving strategies.
You will develop ergonomic and keyboarding techniques to attain accuracy and a speed of 30 words per minute on two different three-minute timed writings with a maximum of three errors.
This course introduces fundamental file management and word processing concepts. Using a variety of word processing features, you will learn to format business correspondence, create, format, and edit tables and enhance documents with the addition of graphics.
You will learn time management, customer service and reception skills. You will also learn how to effectively perform office procedures skills related to telephones, incoming and outgoing mail, and business meetings. As well, you will learn internet applications, e-mail, electronic calendaring and scheduling and how to manage office supplies and business forms.
You will learn about records management procedures and equipment and various types of filing systems including electronic filing.
Using an automated accounting software package, you will learn how to enter transactions into journals (general, purchase, payments, sales, cash receipts and payroll) and ledgers (general, accounts receivable, accounts payable and payroll), learn to account for inventory, and learn to prepare banking records. You will also prepare the initial automated accounting setup for use by a company.
You will continue to develop effective business writing skills. You will write routine business correspondence and apply proofreading and editing skills.
You will develop ergonomic and keyboarding techniques to attain a speed of 45 words per minute with 98% accuracy on two separate five-minute timed writings.
You will learn to enhance business documents with the addition of styles and the use of columns. You will use advanced features to enhance business documents and tables. You will also merge documents, create templates and forms, use desktop publishing features, and maintain a website.
You will learn how to design spreadsheets and apply numeracy skills to solve business problems. You will focus on formatting, applying formulas and functions, preparing charts, and utilizing data management techniques.
In the course, you will learn to create documents that feature the integration of word processing, database, and presentation software.
You will focus on your role in the office including professionalism, your rights and responsibilities, customer relations and time management. You will also prepare for the job search process.